Contact us if you have ANY questions regarding our testing services via email, phone or the submission form below. Email allows us to quickly answer your questions and our response time is typically the same day often within hours. However, if you need additional explanations and you would like to talk with someone about how we can add value to your company, our testing procedures, or about the Myers-Briggs Personality Test in general please call 1.844.295.9917.
Guarantee and Return Policy
The benefits of using KnowYourType.com for your Myers Briggs testing are straightforward – We guarantee our Myers-Briggs reports to match your true personality Type® or we will prepare another report at no cost to you.
Occasionally persons taking the test will disagree with one letter in their Type® Report. Why does this happen? Most of the time this occurs because someone scored low for one of the four preferences indexes. Assume you take the Myers-Briggs test online and the test reveals you are an INTJ. However, after reviewing your report and our feedback you feel your true personality is ISTJ. We will prepare and send you the same report using your selected Type® at no additional cost. This way you are guaranteed to have the personality profile that most closely represents your true personality Type.
Once used testing credits are non-refundable. We will not refund the cost of a test once the test is completed. We will however, make every effort to provide you with the most relevant information about your Type. Unused testing credits can be returned within 60 days of ordering. For instance, assume you purchased five reports for your company, but only four were used. We will credit one test back to the original credit card used within 60 days upon request. You can however, carry the unused credit forward and use it at a later time. You do not lose unused testing credits.
To ask for a credit simply email us at firstname.lastname@example.org along with your order number. We will be happy to assist you from that point.